Adventures in Homebrewing Customer Testimonials
You Have One of the Finest Shops I Have Ever Visited
I was in town for business meeting for the last couple of days. I make it a point that I try to visit a shop or two. I cover parts of four states and I have to say you have one of the finest shops I have ever visited. Your selection is second to none I have visited in OH, PA, WV, IN, NY and WV. The young lady working the retail location was quite helpful and very pleasant.
She informed me that you’re about to expand your operation to Ann Arbor, I only wish you would have selected the Buckeye State and its capitol, I have to go to Listerman’s in Cincinnati (live in Columbus) to even come close to your establishment. I picked up a brew hauler and a corny. I have to say your prices on the cornys are great. Thanks for your service to all the homebrewers.
- Mick S.
Your Shop Was Awesome and Everyone Was Extremely Friendly
I
just wanted to send a quick note to say thank you. Your shop was
awesome and everyone was extremely friendly and very, very, very
helpful. I have brewed 2 out of the 3 beers so far and I am waiting
now. I took your ideas and added them and so far it looks good. I must
say, I liked that White Labs Pacific Ale Yeast, very different. Anyway,
my dad who has no clue on beer even enjoyed your place and time. So
thank you so very much, I will place all of my business with you and
have already passed out your website to others. Take care and I will
see you maybe late June to get items for winter brews.
- Randy S.
Yesterday
I came into Adventures to put together a Porter recipe. I'd been in a
couple times and am still a relative newbie when it comes to
homebrewing (this was only my 6th batch). Chris was the guy to
help me, and although I'm sure its part of his job, I just want to say
how grateful I was for his advice and help. We broke down my 'recipe'
(if you can call it that) and started again from scratch. He took the
time not only to explain to me what we were adding, but why, and he
asked me for my opinion when we were at a fork in the road. I
just wanted you folks in the office to know that he helped me a great
deal and make sure you knew of the great work that he did for me. It's
becoming more and more rare in our society that you walk into a store
and someone actually helps you.
- Paul J.
I Got Exactly What I Needed and a Little Tech Support
Just
wanted to drop a line and tell you how much your help was appreciated.
You were right about the line, when I showed the salesman in the shop
the line I had he saw it was the wrong size right away. He said the
faucet was good and that if none of the seals were leaking not to
bother replacing anything. I bought the correct size line, a couple
clamps, faucet nut, faucet wrench and a the line and equipment cleaner,
put everything back together and it works flawlessly, just the right
amount of head. I would have never guessed that the wrong size line
could cause the foaming problem!
It's hard to find an honest
business these days, most will sell you something just to make a buck
even if it doesn't solve the problem. You and your guys really don't do
that, and you should be proud of the way you run things. I got just
what I needed no up-sell or over-sell, exactly what I needed and a
little tech support to go along with it. I know that from now on if I
need something for my setup, be it the soda fountain or the kegerator,
I will be buying from you. Keep up the good work! Thanks again.
- John M.
Customer Service and Fast Shipping
Thanks for all your help. I'll be doing a lot of shopping with you guys in the future. Your customer service, really great prices and super-fast shipping have really impressed me. Thanks again. - Nate S., 1/28/2012
I received the products that I ordered and they were delivered as promised. They are exactly what I needed and performed perfectly. Thank you for the fast shipping and excellent customer service. Both are greatly appreciated. - Paul C., 1/17/2012
I have tried it all, everything works great! I appreciate your quick delivery and accurately filled ordered and low price. I'll use your store again to be sure. Cheers. - Ray R., 1/16/2012
You guys have met every request or need that I come up with. The products ship quickly, and the staff is available and friendly to work with. Nick O., 1/13/2012
Everything arrived quickly and perfectly. I'll be a repeat customer. Thank you! - John L., 1/12/2012
I have only ordered from you twice thus far; however, as a person who deals quite often with customer service issues I can tell you that you have a great team and provide excellent service. I am a fan. - Mary J., 1/9/2012
I am extremely happy with what I ordered and the amount of customer service I have received since ordering with your company. Through calls and emails your staff has been nothing but accommodating, helpful and very knowledgeable. To say the least I am very impressed and will be ordering from and recommending your site to others. - Kathryn D., 1/6/2012
Everything is great. You have fair prices, quick shipping and I do prefer your specialty yeasts. Thanks. - Evelio P., 12/31/2011
The products look great. I ordered them at 2PM and by 7PM the same day you guys were calling me to say they were ready! Great service as always, thank you! - Adam J., 12/28/2011
Great service, good products, good prices. I have been recommending AIH to my brewing friends. Thanks. - Orval E. 12/28/2011
Your products, service, and especially the quick turn around on shipping are second to none. Thank you. - Mark M., 12/17/2011
Every order I have received from you guys has been great!!! Always fast shipping, reasonable pricing, and great products. Thanks for checking in with me, no one else does so I assume my business with you guys is very important. Always a pleasure dealing with AIH, and I'm looking forward to my next order!! Thanks again. - Randy L., 12/8/2011
You guys have always had great products and service. I will certainly continue to buy from you. Have a great holiday season. - Andy M., 12/7/2011
Thank you for the help you gave me regarding my stuck cider. I followed your advice and now it has begun to ferment. You guys have been great to deal with and you probably will have to deal with me for 30 years or so until I go to that great cider mill in the sky. Thanks again. - Jim S., 11/13/2011
Just
wanted to thank you for the lightning fast delivery. I ordered 4 soda
kegs Wednesday morning and they were on my doorstep Thursday afternoon!
Excellent job. Thank you. - Derek M., 7/9/2010
Thank you!!! :) I'll be in again soon! Love your store and your service! - Sharon D., 5/30/2010
Thanks for the healthy rhizomes! All 4 are sprouting and I'm psyched! - Heath T., 4/30/2010
I
received the growler yesterday. It is fantastic! Exactly what I was
looking for. I appreciate all your help. Thank you for checking in
about the order as well, that was very nice of you. - Liza M., 2/25/2010
I
just want to say thank you for your excellent service. I ordered a
hydrometer on Friday night and on Monday I received the package. I had
no idea it would be that fast. Thank you for your expeditious service.
I will definitely be shopping with you guys again. - Jeff H., 2/8/2010
Are
you guys for real?! I'm a new brewer and I've only bought one AIH kit
from you. I sent a question to Jason asking if there was any kit close
to a Red Stripe because that's my favorite beer. He researched a recipe
and put together a AIH kit. A few days later it's on your wesite for
sale! Are you kidding me? What other brew site would do that for a
customer just because they asked? You guys are awesome and thanks a ton
Jason! I can't wait to try it! - Brian A., 1/27/2010
Just
got my order today (I ordered only two days ago). Absolutely amazing!
Thanks for the great service. I will definitely be recommending you
guys to all my friends. - Bob R., 12/30/2009
After
dealing with another homebrew supplier for two years, I have to say
that I am soooooo pumped to have discovered a real beer shop. You guys
rock. - Bill R., 10/31/2009
Just wanted to stop by
and say: Finally! I found a homebrew shop close by that offers all
kinds of supplies and can get it shipped to me QUICKLY! My order placed
on September 21 was delivered Septemebr 22... even though I called to adjust my
order. You still got it out that day. You guys rock!
- Josh V., 9/23/2009
Thanks
for all the effort Jason. This is my first order with you, and this
kind of customer service is very unheard of. Thank you again! - Aaron T., 7/14/2009
The
customer service I received was above and beyond what was required. I
appreciate the dedication to your craft and your customers. - David R., 5/29/2009
I
had recently made an order with your company and I am delighted to have
done business with you. My hops came almost the next day! Then you were
kind enough to send me extras. I can not thank and your company enough.
I will be doing all my future business with you guys. I have also
spread the word to all of my home brewing buddies and most are making
the switch from other homebrew shops just because of your wonderful service.
Again thank you and your team very much.
- Jared M., 4/30/2009
I
am not sure if this is a personal email or an automated one for every
order, but I would just like to say what an awesome job you guys did.
You had the best price around on what I bought, as well as got it to me
in like four days on standard shipping. Unbelievable service. You guys
just made a new customer as I plan to shop here again. Thanks for the
outstanding job. - Preston H., 11/6/2008
I
just wanted to take a minute to thank you for the quick turn-around. A
lot of places take a couple days to even process the order. With
getting this gear and beer kit by Thursday, I think you really made my
this Thanksgiving special. It is the first time my family will make it
down to visit and I was hoping to surprise them with my new skill at
homebrewing. Thank you again and you can expect many recommendations
and more business in the near future! - Jack M., 11/4/2008
The
keg tap I ordered works great! And, you got it to me fast. I will be
using you in the future. Keep up the great work. - Tim H., 8/26/2008
I
try to go to the store since the face to face service is so good. This
time I had to mail order for the corny keg since I couldn't make it in.
The keg came 2 days after I ordered it, and was in great condition. - Randy T., 8/1/2008
By
far the best and fastest service that I have received on any online
order. Awesome kegs at awesome prices! I will be a customer for life! - Phil T., 7/23/2008
I
wanted to thank you for having the growing hops manual on PDF. I am
especially pleased that the methods described are ORGANIC!!! What is
more important than knowing what goes into what you consume? I really
appreciate your supplying this information for free, in an accessible
format, I have been doing internet searches and this is the best
information I have found after a few days. Thanks again! - Misty S., 7/3/2008
Fast delivery on nice kegs - what more can you ask for. - Mike M., 5/24/2008
Just
a thank you on how fast you got my last order out. CHEERS! I will
recommend people get their kegs from you. Awesome deal and ridiculously
fast delivery. - Gary K., 4/16/2008
I
came in late for your show at the Wyandotte Boat Club. I'm looking
forward to starting up my own home brewing. IPA's are my favorite (as
of this writing). I really enjoyed your help, presentation, and brew. - Dan F., 2/24/2008
THANK
YOU GUYS SO MUCH!!!!! The deal on the Kegs was nothing short of
AMAZING. On top of that the fast shipping and incredible service has
absolutely blown me away. I will be a long time customer. Thanks again. - Mike C., 8/28/2007
I
am impressed with your customer service. I have never received such
service from any other online store. Thank you so much for your prompt
service. Happy Holidays. - Nikki B., 12/20/2005
I
received the funnel screen yesterday. Thank you so much. It's nice to see some
customer service these days. I will definitely order from you again. - Brian B., 1/26/2010
Just
wanted you to know that we got the orifice for the burner and were able
to use the mash tun Saturday. It is awesome, everything went so smooth
too. We knocked about 2 1/2 hours off our brew time, that includes
total clean up. We started at 7am and were done at 1pm. Plus I do not
feel like I worked a 14 hour day either. Much easier. Our efficiency
ended up about the same as when we do decoction 90%. Again thanks so
much. - Laura T., 11/19/2009
Just
a note to let you know that the EZ corker arrived yesterday. I mailed
the Italian corker this morning. You can tell a lot about a company in
how they handle a situation when things don't go just right, in this
case you passed with flying colors. This means a lot and will make 1st
time customers become repeat customers. So a big thank you to you
Jason, and also give Tom a big thanks. I'll keep Adventures in
Homebrewing in mind for my future wine making needs. - Dave S., 10/24/2009
I
am writing you to thank you for your customer service. I recently
ordered a Party Pig with the added pump. When the item was delivered,
an extra activation pack was included but the Pump was missing. I
called you and informed you of the problem. You immediately sent out
the piece I was missing (I received it in a couple of days). Thank you
for your prompt attention to the matter. Customer Service like that is
a rarity nowadays. I will be sure to shop with you again. - David B., 7/14/2009
Thank
you for doing right on the liquid out dip tube you sent me. Both the
cornies you sent me are now fully functional and in service! You will
receive my blessing and recomendations for other homebrewers. In fact,
I'll post on brewboard. - Rob W., 3/21/2008
Keg, Kegging System, and Homebrew Equipment Reviews
Just
wanted to thank you for the lightning fast delivery. I ordered 4 soda
kegs Wednesday morning and they were on my doorstep Thursday afternoon!
Excellent job. Thank you. - Derek M., 7/9/2010
Thank
you for my order of two kegs and disconnects. I was happy to see the
used kegs rinsed and not a sticky mess. I will certainly be doing business
with you again soon. - Carmen G., 6/11/2010
Good
morning! I wanted to let you know that I received the kegs pressurized
and in fine condition. I also wanted to say thank you for the nice note
from Carrie and the two Whirlfloc tablets. That was very thoughtful and
a nice personal touch. Other companies could take a lesson: that's how
you make a repeat customer. - Joe F., 11/24/2009
I
never do this, but I would like to drop a line to let you know how
pleased I am with the used kegs I bought. They are all in great
condition. I bought some along time ago from another company and they
were so dinged up and leaky. They were so old, I couldn't even replace
parts on some. But yours are much newer - very few dings. They were all
holding pressure good on arrival. They arrived very quickly too. - Gale D., 8/6/2008
I
try to go to the store since the face to face service is so good. This
time I had to mail order for the corny keg since I couldn't make it in.
The keg came 2 days after I ordered it, and was in great condition. - Randy T., 8/1/2008
I just wanted to say the two kegs I got were in great shape! They were already washed out and they both hold pressure just fine. I don't even think I'll have to replace anything in them! The false bottom looks great, so I can't wait to put it to use. I really like the idea of slots rather than holes. You have definitely earned my repeat business. Keep it up! - Everett N., 7/28/2008
By
far the best and fastest service that I have received on any online
order. Awesome kegs at awesome prices! I will be a customer for life! - Phil T., 7/23/2008
I've bought a half dozen of these kegs over the past 6 months, all have been pretty outstanding.
- Keith, 6/23/2008
Fast delivery on nice kegs - what more can you ask for. - Mike M., 5/24/2008
Just
a thank you on how fast you got my last order out. CHEERS! I will
recommend people get their kegs from you. Awesome deal and ridiculously
fast delivery. - Gary K., 4/16/2008
THANK
YOU GUYS SO MUCH!!!!! The deal on the Kegs was nothing short of
AMAZING. On top of that the fast shipping and incredible service has
absolutely blown me away. I will be a long time customer. Thanks again. - Mike C., 8/28/2007
Homebrew Kegging System: Thank
you so much for the beginner keg system. My first beer to put in the
keg was a Brown Ale. It has been a huge success and will be gone very
soon. All of the system worked quite well and I will recommend you guys
to folks around here. Once I build a plywood base, I should be able to
fit three kegs into this fridge. Also, I will be ordering up a faucet
wrench, some more cornies, and another co2 tank here in the near
future. Thanks again for the help! - Kyle L., 2/14/2009
Homebrew Kegging System: I
purchased this keg system package with the 10# tank back in July and
have absolutely loved it. I will never go back to bottles again. Thanks
guys. - Travis K., 12/16/2008
Homebrew Kegging System: Throw away your bottles! I
just got my kegging kit and I'll never go back to bottling again. No
more waiting six weeks to sample your brew. No more boxes of empties
all over the garage. This kit is easy to use and works great. - Martin F., 8/26/2006
10 Gallon Mash Tun: I
just wanted to let you know that I’ve mashed about 10 batches of brew
in your 10 gallon mash tun over the past 4 months. This piece of
equipment works flawlessly. There is less than a 1.5 degree temperature
drop in a 60 minute mash in 70 degree ambient temperature
(California). The false bottom and plumbing to the valve works
perfectly and has never stuck. I use a Marsh pump to pull from the Mash
Tun to the Boiling Kettle, regulating the flow using the Mash Tun
valve. I collect about 8 gallons of wort in 50 minutes resulting in
brewhouse efficiencies of 75% to 80% consistently. Cleaning is a snap.
It’s really a great piece of equipment. I can’t imagine anything more
efficient and effective. This is a great piece of equipment. Thank you. - Paul F., 8/10/2010
10 Gallon Mash Tun: Thanks
for the great instructions on your website, and the great 10 gallon
mash tun you guys sold me. My first all grain batch went very smoothly
- more talk than difficulty as you said. Thanks again, your simplified
online instructions are what got me motivated to pull the trigger on
it. AIH Amber is in the primary now... - Ryan S., 10/26/2008
Stainless Steel False Bottom: An exact fit, exactly what I was looking for. Cleared my weldless fittings fine. You have a good product there. - Bryan C., 7/30/2010
Stainless Steel False Bottom: Thank you for
the false bottom for beverage cooler, fits perfectly without having to
drill a hole. Was delivered fast, will be purchasing other items as
well. Am updating my old home brew system. Looking forward to future
purchases. - Frank S., 10/15/2009
Stainless Steel False Bottom: Wanted
to let you know that I used the new stainless steel false bottom and it
worked perfectly. My efficiency was close to 75 to 80% which is pretty
good for me and is consistent with previous batches. I am very happy
with the product and I hope you sell a bunch of them. It wasn't a
problem getting the setup out since all I needed to do was flip the
sanke keg over and just drop it an inch or two and it all popped out
without a problem. Very nice setup you have there! See you in a month
or two when I need to do some restocking of my brew supplies. I'll have
to bring in a sample of my IPA that I made next time I'm in. Thanks
again! - Mike W., 10/12/2007
Brew Kettle: I got my brew kettle last week. It's really slick. This is going to be perfect for my all grain brewing. - Matt V., 2/22/2008
Homebrew Recipe Kit Reviews
I
just wanted to tell you that I used your partial mash Belgian Wit
recipe you have on your site (my first try at any type of non-extract
brew) and just got a silver medal for it in my first homebrew
competition. Thank you! Great site. - Eric H., 5/18/2010
Your
Extract recipe I got from you for Aventenis Wheat took 1st place Gold
medal category 15a in the Cass River Homebrew competition. It was in
the Top 5 Best of Show as well. There were 3 judges for BOS and Rex
Halfpenny was one of the judges...This year I want to brew an all-grain
from that recipe.... - Ron F., 5/10/2009
New Castle Clone AKA The Dog: I loved it!! It was my first homebrew that I did, was easy, tasted close to the real thing. I definitely would brew it again. Thanks. - Claude P., 9/6/2007
Backyard Pilsner: This was my second brew. I am really happy with how it turned out! Great beer for a hot day. - Bob C., 8/1/2007
Cellar Craft Yakima Merlot: This is one of my favorite kits!
I'm not even that big a Merlot fan, but this wine is so good! I will be
making a second Washington State Merlot sometime soon. Also note that
this was in the top 10 in last years amateur wine competition sponsored
by Winemakers Magazine. - NB, 7/4/2007
Midwest Peninsula IPA: My friends and family all agreed that this is an excellent light and crisp IPA, and man is it hoppy! - Drew B., 6/11/2007
|
