Beer Brewing and Kegging Supplies 1-313-277-2739 Serving Homebrewers Since 1999
0 Item(s)
$0.00
CHECKOUT
USA, Canada, Global Shipping
Home>Return Policy

Return Policy

Adventures in Homebrewing Makes Returns Easy

Returns
We will gladly accept the return of products for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Returned items must be unused or a 30% restocking fee may be charged, this includes any item that has been disassembled. If an item does not work, do not try to fix it. 

Returns Shipping
On any defective product, Adventures in Homebrewing will pay for all shipping for the first 30 days. If the return is not for reasons of defect, purchaser will be responsible for all shipping charges. All returns require a Return Merchandise Authorization Number (RMA#).

How to return item(s)
Returns can be made in one of two procedures. Logging into your account and following the procedure outlined below is the fastest and most effective way to make a return. However if you did not create an account, you can submit the necessary information using this secure online form.

Here is a short video to walk you through the return process. If you prefer to read the instructions, skip the video and read further below.



Creating an RMA
To create an RMA, please log into your account by clicking the "My Account" tab:



Once in your account, click "View Details" for the order that includes the item(s) you would like to return:



Click on the "Click Here to Return an Item" button:



From this page you can select the items to return and add any notes needed for the return. Click the "Save RMA" button at the bottom of the page:



Once you save the RMA, view the details of the RMA by clicking the "View RMA Details" button:



The RMA View page will appear. Enter the weight of the items you are returning and click the "Click Here to View and Print Your Return Label" button at the bottom of the page:

This will take you to the UPS website to print a return label.

Pack the items securely in a box - the items should not shake.

Tape the box shut and securely attach the return label. Give the package to a UPS driver or take to a UPS drop off location. 

Adventures in Homebrewing will take care of it from here - please let us know if we can be of any assistance.

Cheers!

Jason