Q: I would like to send an email gift card for their birthday which isn’t till October 11th. Should I wait until then to purchase it or can I purchase it now and have it sent to them on that date?
A: the Email address used in the checkout will receive a code for the certificate. You can use your Email address for this to order now, and then just forward on the code message to the recipient on the correct date, as an option
Q: I have 315 points, and I want to redeem them to buy a gift card. I wanted to see if the points ever expire. Because if they don’t I can wait until like 400-500 points to redeem them. Please advise.
A: rewards points expire 12 months from the original purchase date for each balance. Points can be redeemed for a gift certificate within your account that you can give to someone else to use, but a gift card cannot be used, to purchase a gift card on the site
Q: I want to buy a gift card and have it mailed to me and do not want the recipient know I bought it. The order asks for his email. Will he get an email before I can give it to him?
A: if you prefer that person not be Emailed, leave that field blank or enter your email address so the contact will only be sent to you when ordering
Q: How long will it take to get the gift card?
A: if choosing to have the physical card mailed to you, this normally will take anywhere from 7-10 days standard post. The Emailed gift certificate code can be sent by selecting that option. it will be emailed to whichever address is given to use on your order checkout details to pass onto the end-user, or write into a holiday or birthday card so they have the code to use in-store or on the site.
Q: If I understand correctly, if I do not request a gift card to be sent, an email with appropriate claim number will be sent to recipient. It is for a birthday present.
A: Correct, the no thanks just email the certificate option would not have a physical card mailed out. A gift card code is sent to the email address given in the checkout screen to forward on to the end user or hand write into a holiday or birthday card to give to the recipient
Q: Do the gift cards have an expiration date?
A: Gift cards do not have an expiration date
Q: How do i check the balances of my gift cards?
A: The codes can be emailed over to us at [email protected] and we can check the balance and reply from there
Q: I am trying to order an email certificate. But I can't check out without picking a physical shipping method. What's up?
A: the site will have to have a shipping method and shipping address provided for all orders, even if the code is being E-mailed. The UPS Zero cost associated with it, so using this would be the recommended shipping method to choose before completing the order
Q: If I ordered a gift card today when would I get it in the 20120 zip code?
A: physical cards are sent a standard post and normally arrive within 7-10 business days. the option to have just the Certificate code to your Email sent can be done instantly when the order is placed, vs. having a card mailed out. This would allow you to print off the code or write it into a holiday card to give to the end user and avoid the delay in shipping
Q: Are you offering and additional savings on gift cards ? For instance your offering 10 off 50 savings so are you offering additional 10 on the $50 gift card or anything? Thanks
A: unfortunately side wide promotions and discounts do not currently apply to gift card purchases since these are considered "non-merchandise" purchase until the card is redeemed for physical items from the site
Q: Can I have the gift card sent to me so that I can wrap it and give it to the recipient? I am in CT but the Michigan recipient will be here for Christmas.
A: Yes, the option to have a physical card mailed will be given on the Gift Card item page so we will mail out a physical card, vs. just sending the E-mailed code
Q: I want a physical gift card mailed, but your web site won't let me do that
A: The tab on the Gift card page to click to have a physical card mailed, would be the "yes, mail a physical card" to use before adding the certificate to your cart on the site. The tab looks to be functioning propely with out test run, but if you are still having troubles, we'll be hapyp to help place the order with you over the phone at 313-277-2739 Ext 1 to make sure everything completes smoothly
Q: How 62u106103do I check the balance on my gift card?
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Q: If I order a physical gift certificate will it arrive before Christmas?
A: Gift cards are mailed with a stamp as standard post. The time frame for delivery will vary, but cannot be guaranteed. Seelcting to have the certificate number E-mailed over to your E-mail address on the order will provide the number instantly in the reply that can be written into a card since the recipiant just needs the number to redeem it
Q: how to redeem and apply?
A: You can be emailed a code that is entered when checking out in order to be redeemed. You can also have it mailed out.
Q: How do I use my giftcard to purchase items online?
A: In your shopping cart (just below your item list) there's a text box to apply your Gift Certificate or Coupon. Enter your GC number there!
Q: Can multiple gift certificates be used in a single transaction?
A: Yes, more than one gift certificate can be used on a transaction.
Q: Can I print Gift Certificate Immediately?
A: We e-mail the Gift Certificate number to you immediately. You could also call and get the number right after you place the order. If you prefer a physical Gift Certificate be mailed, please select that option above.